The Institut québécois de synergologie (IDS) places great importance on protecting your personal information and respecting your privacy. This privacy policy explains what personal information we collect, how we use it, to whom it may be disclosed, and what your rights are under applicable Quebec laws, including the Act respecting the protection of personal information in the private sector, as amended by Bill 25.

The IDS acts as the data controller for the personal information collected through its website and services. If you have any questions regarding the protection of personal information, you may contact the designated data protection officer at the following address:

• Email: info@institutdesynergologie.com
• Phone: 514-927-7643

Information Collected

Depending on the services you use, we may collect the following information:

• Personal information: last name, first name, email address, phone number, company or job title, if applicable.
• Registration Information: Information required to register for a training course, workshop, event, or service.
• Information Provided Voluntarily: Any information provided via a form, by email, or in response to a request for information.

Use of Information

The personal information collected may be used for the following purposes:

• To manage requests for information and communications with you.
• Process registrations for training sessions, workshops, events, or services.
• Provide the requested services, including access to a training platform, if applicable.
• Issue invoices, confirmations, administrative follow-ups, or service-related documents.
• To improve our services, our website, and the user experience.
• Comply with our legal and regulatory obligations.

Consent and Data Collection

When required, we collect your personal information with your consent, which must be freely given, informed, and specific to the purpose. In certain cases, the law permits the collection, use, or disclosure of personal information without consent, particularly when it is necessary to fulfill a contract or for purposes permitted by law.

Disclosure to Third Parties

Your personal information is neither sold nor rented. However, it may be shared with service providers or partners who help us operate our business, including:

1. Web hosting and technical support.
2. Payment services.
3. Sending emails or newsletters.
4. Tools for managing training or content distribution.

These third parties have access only to the information necessary to carry out their duties and are required to protect that information appropriately. We may also disclose information when required or permitted by law, including to competent authorities.

Preservation

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, or to comply with our legal, accounting, or administrative obligations.

For reference:

• Records related to contracts, registrations, or services: retained for as long as required for applicable administrative and legal purposes.
• Contact forms: a reasonable amount of time necessary to process the request and follow up.
• Browsing data and cookies: subject to the applicable settings and the cookie policy.

When the information is no longer needed, it is destroyed or anonymized, as permitted by law.

Your Rights

Subject to the exceptions provided for by law, you have the following rights, among others:

• Right of Access: To obtain confirmation that we hold personal information about you and to receive a copy of it.
• Right to rectification: to have inaccurate, incomplete, or ambiguous information corrected.
• Right to Withdraw Consent: Withdraw your consent to the use or disclosure of certain information, where permitted.
• Right to File a Complaint: File a complaint if you believe your personal information is being processed in violation of the law.

Security

We implement reasonable security measures to protect your personal information from unauthorized access, loss, misuse, alteration, or unauthorized disclosure. These measures take into account the sensitivity of the information, its purpose, the volume of data, its distribution, and the medium used.

Privacy Incidents

In the event of a privacy incident involving personal information, we will take the necessary steps to mitigate the risk of harm and, where required by law, notify the affected individuals and the relevant authorities.

Connection indicators

Our website may use cookies, web beacons, or analytics tools to ensure it functions properly, measure traffic, and improve content. When required, a cookie consent mechanism is used in accordance with applicable requirements. For more details, please see our cookie policy.

Modifications

We may update this Privacy Policy at any time to reflect legal, technological, or operational changes. The most recent version is always posted on this page.

Contact

If you have any questions about this policy or the handling of your personal information, please contact us at: info@institutdesynergologie.com